Frequently Asked Questions
At Northern Supply, we understand the significance of transparency and clarity in our custom ordering process for railings and generators. Our Frequently Asked Questions page serves as a valuable resource to guide our customers through the tailored design and installation journey. Explore how our commitment to informative communication enhances your experience and drives the success of our business.
Generators for Residential & Commercial Projects
Q: How can I get a quotation if I do not know what I need?
A: Our expert team can conduct a site visit to determine the capacity needed and installation requirements. You can have a quote within 1-2 days.
Q: Do you provide installation and maintenance services?
A: Yes, we do. Our team provides complete project management to help homeowners and business owners focus on their day-to-day, while we focus on their power issues.
Q: What fuel options are offered? Is the fuel tank separate or integrated?
A: Our generators are diesel-based only. No butane/gas options are available for sale. Each generator comes with an integrated fuel tank. You can discuss with our installers expanding into a second tank.
Q: Do you offer open or closed type generators?
A: We can provide either option. It boils down to the requirements of your project. Open-type generators will be more affordable than closed-type.
Q: Do you stock generators or are they all custom orders?
A: We are starting to stock small quantities of common sizes. However, larger generators need to be custom ordered.
Q: What is the lead time?
A: 3-4 months to arrive at the port of Belize after deposit has been made.
Q: What engine options are available?
A: We can source FAWDE, Cummins, Perkins and a few other options. The top 3 are the most reliable and durable options for any project.
Q: What determines the approximate investment of acquiring a generator?
A: We need to know the capacity, how many automatic switches are needed and where will the generator be positioned. This will allow us to know the installation fee + approximate materials needed.
Q: What percent deposit needs to be made for my order to proceed?
A: 50% is due upfront. Remaining balance due on the day of delivery.
Q: What other fees can I expect?
A: Fees incurred to deliver out district or rental of machinery to unload/position generators will be the responsibility of the client.
Q: How do I prepare my site for a generator?
A:
• Finding a certified installation expert
• Reviewing the electrical system
• Choosing the right capacity with a margin of error for your site
• Discussing installation fee and estimated materials needed
• Developing a maintenance plan with your service provider
Railings for Residential & Commercial Projects
Q: Which design options are available?
A: We offer 5-10 different options to meet the needs of your project. Check out our website or book an appointment to visit our showroom in Belize City.
Q: What dimensions are your railing systems?
A: Height can be custom produced to meet the requirements of the project. The width of the panel will depend on the linear footage available per section. Panel widths can range from 3-4 feet.
Q: What product finishes can I order?
A: Stainless steel mirror finish and colored powder coats are preferred to avoid rust and stains.
Q: What is the turnaround time?
A: Railings are not produced locally. We import them from the manufacturer. The lead time is 3-4 months after measurements have been confirmed and payment deposit has been received.
Q: What quality of glass do you offer?
A: Laminated, tempered glass with thickness of 12.76mm. A clear or tinted tone can be requested.
Q: How long before I can get a quote?
A: Within 24 hours after the client has provided approximate dimensions or our team has performed a site visit.
Q: Do you offer installation services?
A: Yes, we do. The fee associated with installation varies from project to project.
Q: What percent deposit am I responsible for to get my order processed?
A: 50% deposit is due upfront to proceed with the order. Remaining balance due before delivery of goods.
Q: What makes Northern Supply experts in glass railing?
A: Our project management skills allow us to take charge of your railing project from start to finish with the highest attention to detail and finesse.